SHIPPING POLICY

What currency are the prices I see on the site in?
All prices are in USD.

I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 4 to 7 days for your order to ship; the average shipping time is 15 to 21 days.
Tracking numbers will be updated 3-5 days after your order has shipped. If you don't receive a tracking number after 7 business hours, please email us at aivanhov@gmail.com.

I'm not in love with my order. Can I return it? What if there's a problem?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include all names and order numbers on any returned packages.
Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already shipped, use our easy returns system for a full refund.

I entered an incorrect address, what do I do now?
If you have misspelled or auto-populated an incorrect address, simply reply to your order confirmation email and confirm. Once you've double-checked if the address provided is incorrect, please notify us by email at aivanhov@gmail.com. If the address provided is incorrect, we can change it to the correct one within 24 hours. No refunds will be issued after 24 hours of incorrect delivery.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is 15 to 25 business days.

I have a question that wasn't answered, can you help me?

Absolutely! We're here to help you make your home beautiful! Email us at aivanhov@gmail.com and we'll be happy to help in any way we can.
We receive a lot of emails. If you'd like a quick response, please include your order number and clearly address the issue. Thank you.